OUR OFFERING
Multilingual Support
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Experts in various languages: English, Vietnamese, Korean, Japanese, Russian and more.
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Personalized languages for all the customer bases.
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A team of 2 dedicated agents can cover most time zones for your customer's satisfaction.
Customer Support
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Dedicated experienced agents provide your customers with professional level service.
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Multi-channel: phone, SMS, chat, video chat, emails, social media, messaging and in-app.
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Inbound or Outbound.
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Comply with required regulatory requirements.
Customer Success Manager
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Skilled and motivated customer success managers, committed to targets and positive customer experiences.
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Dedicated to you, they will make sure you get the 200% satisfaction from our services.
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Fight churn, improve NPS, and upsell!
"People will forget what you said. They will forget what you did. But they will never forget how you made them feel." - Maya Angelou.
Attending to your customer’s inquiries promptly and accurately is one important way of keeping them satisfied. We believe in going the extra mile for customers, that getting personal and paying genuine interest makes all the difference and sets the path for a successful long term relationship.
However, having this service in-house can be tedious and sometimes a non-value adding activity when there are flexible opportunities to outsource it to professionals. This way your company can focus on core business functions that bring in more revenue and growth.
Telestar is an expert in customer support services. We are professionals in the industry and provide support services that directly address the issues at hand. We offer customized services based on client requirements and the context.
We GET PERSONAL and
boost NPS
Best customer satisfaction with 24/5 live support. Reach more customers with inbound and outbound calls using phone and VoIP.
Types of Support
Voice/Phone
Video Call
Online Chat
SMS
In-App
Messaging
Social Media
HOW IT WORKS
Step 1. Onboarding
First step of building your customized team is getting to know your business. An onboarding manager will be assigned to collect all the relevant information needed to start recruiting, training and launching. At this stage we also get to know which systems, programs and software will be used and build a roadmap for success. In case you have, any training materials will be useful and help shorten the learning curve.
Step 2. Recruitment, selection and placement
After onboarding, the next step is sourcing. Once the onboarding manager understands in detail what you require, our recruiting and HR team starts sourcing and interviewing candidates to create the ultimate team for your business needs.
Step 3. Training
Once sourcing has been completed, our training team will take over and train the team members that we have chosen for you. Our training team will be able to generate and document the training materials in case you do not own any. You will have full control over the content to meet whichever requirements/regulations your business must follow.
Step 4. Production
Once the training is completed, the dedicated team members will be allocated to you. They will be fully committed to you and your needs. You may choose to work with them directly or delegate the work through a success manager which will be assigned to your account to ensure they are supervised and perform their tasks correctly.
Step 5. Continuous Improvement and Growth
After production is set in motion, the assigned success manager will ensure that the work is improved and optimized. The best results are achieved when setting clear KPIs and goals upon starting, and updating them quarterly based on performance. Once you start seeing improvements and see your business growing, we’ll be ready to scale up your team size and get your production to the maximum!
Mailing Address
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CÔNG TY TNHH TELESTAR
207 Đường 05, Lake View City, P, Quận 2, Thành phố Hồ Chí Minh 70000
What We Do
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