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In the past decade, customer experience has emerged as the defining feature of brands.
Here at Telestar, we have amazing agents who are trained, monitored and navigated for being the best representatives of your organization. In an ideal partnership, our agents notice trends and data in customer interactions, and bring forward those to you to help make informed decisions about product, marketing, and sales.
Real-time reporting is key to your success, full transparency is everything. We offer transparent access to reports and data analytics because Your success is our success. Given the chance, we measure customer satisfaction and NPS in real time, and broadcast direct customer feedback, enabling you to take informed decisions regarding your products and services.
We take a partnered approach to outsourcing and discuss action plans, expectations and industry changes to better understand and improve both our services and yours.
At Telestar, we make it our mission to help you achieve global success. We know how important it is to work with a reliable, transparent outsourcing partner who understands your goals and is always two steps ahead in industry innovation.
To find out more information about Telestar, or if you want to discuss your project in more detail, contact us today.
KEY BENEFITS
Easy Global Scalability
With 24 hours’ coverage, we reach customers from all over the world, allowing your business to grow upon demand into new markets and audiences.
Amazing People
Motivated and hardworking, our carefully recruited employees have the industry expertise to wow your customers and take your business to the next level.
Tailored Solutions
We take a consultative, strategic approach to work with clients. Data and reporting are customized to core SLAs and KPIs, and we develop our agents to offer solutions to your sales, product, and marketing functions.
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Mailing Address
CÔNG TY TNHH TELESTAR
207 Đường 05, Lake View City, P, Quận 2, Thành phố Hồ Chí Minh 70000
