Experts in various languages: English, Vietnamese, Korean, Japanese, Russian and more.
Personalized languages for all the customer bases.
A team of 2 dedicated agents can cover most time zones for your customer's satisfaction.
Dedicated agents provide high quality troubleshooting services for your customers.
Solve queries of users through multiple channels.
Get access to the latest contact center technology to bridge the gap between your brand and clients.
The best technical support tools to analyze performance and optimize results.
Customer Success Manager
Skilled and motivated customer success managers, committed to targets and positive customer experiences.
Dedicated to you, they will make sure you get the 200% satisfaction from our services.
Fight churn, improve NPS, and maximize performance!
At Telestar, we understand that Tech Support Services are a large part of any business. You want to make sure that your product is represented well and that customers make full use of all the features.
Technical support representatives are catered around your company needs. Outsourcing your Tech Support Services allows your team to focus on product development and getting the feedback required to improve future runs, while saving costs overall.
We make things
EASIER for your customers
while REDUCING your COSTS
Having technical support representatives can really ease your company’s day-to-day operations.
Our team of experts have various backgrounds related to IT and tech. All of them are well-versed in their fields to handle all the challenges thrown at them. We provide a concierge level of services to ensure that your customers get the very best.
As an offshore outsourcing company, we provide our clients the assistance and support through multi-channel online systems, from our office location in Vietnam.
Technical Support is rapidly and evermore becoming a company essential as specialists are required to constantly adapt to newer knowledge about the latest technology and systems.
Some examples of our Technical Support common tickets:
Installation / Configuration / Updating
Multi-channel technical support
Troubleshooting systems and network problems
Direct app downloads and installations
Monitoring system performances
Configuring computer systems and applications
HOW IT WORKS
Step 1. Onboarding
First step of building your customized team is getting to know your business. An onboarding manager will be assigned to collect all the relevant information needed to start recruiting, training and launching. At this stage we also get to know which systems, programs and software will be used and build a roadmap for success. In case you have, any training materials will be useful and help shorten the learning curve.
Step 2. Recruitment, selection and placement
After onboarding, the next step is sourcing. Once the onboarding manager understands in detail what you require, our recruiting and HR team starts sourcing and interviewing candidates to create the ultimate team for your business needs.
Step 3. Training
Once sourcing has been completed, our training team will take over and train the team members that we have chosen for you. Our training team will be able to generate and document the training materials in case you do not own any. You will have full control over the content to meet whichever requirements/regulations your business must follow.
Step 4. Production
Once the training is completed, the dedicated team members will be allocated to you. They will be fully committed to you and your needs. You may choose to work with them directly or delegate the work through a success manager which will be assigned to your account to ensure they are supervised and perform their tasks correctly.
Step 5. Continuous Improvement and Growth
After production is set in motion, the assigned success manager will ensure that the work is improved and optimized. The best results are achieved when setting clear KPIs and goals upon starting, and updating them quarterly based on performance. Once you start seeing improvements and see your business growing, we’ll be ready to scale up your team size and get your production to the maximum!
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CÔNG TY TNHH TELESTAR
207 Đường 05, Lake View City, P, Quận 2, Thành phố Hồ Chí Minh 70000
What We Do