Customer Service Representative (based in Philippines)
Shaw Plaza, 561 Shaw Boulevard, Mandaluyong
Location:
Mon - Fri: 8pm-5am
Working schedule:
About us
Telestar is vastly experienced in contact center management and provides a competitive edge to our clients. We help companies extend their business by building specialized teams in Sales, Customer Support, Tech Support, or Lead Generation, and see how we can make your business grow while saving time and money. We are capable of managing a huge volume of tickets in a professional and specialized manner.
What you'll do
This is an On-site positions
Communicating with customers via email and live chat.
Handling customer complaints, escalating to a manager if an issue cannot be resolved.
Identifying and assessing customer needs to ensure satisfaction.
Maintaining accurate and detailed records of customer interactions and account information.
Providing product recommendations when appropriate.
Building strong, lasting relationships with customers to ensure they feel supported and valued.
Engaging in active listening through written communication and ensuring a calm, professional tone even in difficult situations.
Responding accurately and efficiently to customer inquiries, providing clear explanations and solutions.
Applying a proactive approach with a customer-first mindset and strong sales orientation to help improve company performance and encourage repeat business.
What we need from you
High-level English (speaking, reading, writing)
At least 1 year of experience as a CSR
Attentive to the smallest details
Ability to work independently and make sound business decisions on a case-by-case basis
People-person who enjoys helping others
The ability to prioritize and multitask, with excellent time management skills.
Strong interpersonal skills, including active listening.
The capacity to remain calm under intense pressure, especially when dealing with angry customers.
Being patient and attentive.
Excellent organizational skills.
Familiarity with CRM systems and practices
What we can offer
Competitive salary (based on your experience)
International and dynamic work environment
Full government benefits: SSS, PhilHealth, Pag-IBIG
Full company benefits and leave entitlements
Application methods: Send your CV to join@ioutstaff.com