Privacy Policy

Last updated: August 2025

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Telestar LLC, Vietnam.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
Account means a unique account created for You to access Our Service or parts of Our Service.
Website refers to Telestar, accessible from https://www.telestar.vn.
Service refers to the Website and any related platforms, applications, or features.
Country refers to: Vietnam.
Service Provider means any natural or legal person who processes data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.
Third-party Social Media Service refers to any website or social network website through which a User can log in or create an account to use the Service.
Personal Data is any information that relates to an identified or identifiable individual.
Cookies are small files placed on Your device by a website, containing browsing history or other information.
Device means any device that can access the Service such as a computer, cellphone, or digital tablet.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
AI/Automated Data refers to information generated or collected through interactions with AI tools, chatbots, or automated decision-making systems offered within the Service.

Collecting and Using Your Personal Data

Personal Data

While using Our Service, We may ask You to provide certain personally identifiable information that can be used to contact or identify You. This may include, but is not limited to:

Email address
First and last name
Phone number
Company name and role (if applicable)
Payment or billing information (if applicable)
Usage Data

Usage Data

Usage Data is collected automatically when using the Service. It may include details such as Your Device’s IP address, browser type and version, pages visited, date and time of visit, time spent on pages, unique device identifiers, and diagnostic data.

When You access the Service via mobile device, We may collect device type, operating system, unique device IDs, IP address, and mobile browser type.

Tracking and Cookies

We use Cookies, tags, beacons, pixels, and scripts to collect and track information and to improve and analyze Our Service.

You may refuse Cookies via Your browser settings, but some Service features may not function without them.

We use:

Necessary Cookies (essential for security and authentication)
Notice Acceptance Cookies (to record cookie consent)
Functionality Cookies (to remember preferences, e.g., language)
Tracking/Performance Cookies (for analytics, testing features, and marketing optimization)

For more information, see Our Cookies Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain Our Service.
To manage Your Account and provide account-based features.
For the performance of contracts (products, services, or subscriptions).
To contact You by email, phone, SMS, or other communication channels regarding updates, security, or requested information.
To provide You with marketing communications, special offers, or information related to services similar to those You have used or enquired about (unless You opt out).
To manage and respond to Your requests.
To personalize and improve the Service through AI-driven analytics and recommendations.
To ensure compliance with applicable law and regulatory obligations (including Vietnam’s Law on Protection of Personal Data 2023).

Sharing of Your Personal Data

We may share Your Personal Data in the following circumstances:

With Service Providers: For analytics, support, marketing, or infrastructure hosting.
For Business Transfers: In connection with mergers, acquisitions, financing, or asset sales.
With Affiliates: Subject to this Privacy Policy.
With Business Partners: To offer joint services or promotions.
With Law Enforcement/Regulators: If required to comply with applicable law.
With Other Users: If You choose to share information in public areas of the Service.

We do not sell Personal Data.

Retention of Your Personal Data

We will retain Personal Data only for as long as necessary for purposes described in this Policy, unless a longer retention period is required by law.

Usage Data may be retained for a shorter period, unless needed for security, analytics, or legal compliance.

Transfer of Your Personal Data

Your data may be processed and stored outside Your jurisdiction, including in countries with different data protection laws.

We implement safeguards (including Standard Contractual Clauses and contractual obligations with partners) to ensure Your data is protected regardless of location.

Disclosure of Your Personal Data

Business Transactions: Data may be transferred during mergers, acquisitions, or restructuring.
Legal Requirements: We may disclose Your data to comply with laws, protect Company rights or property, investigate wrongdoing, protect users, or defend against liability.

Security of Your Personal Data

We use commercially reasonable measures (encryption, access controls, monitoring, secure hosting, staff training) to protect Your data. However, no method of transmission or storage is 100% secure. You acknowledge that use of the Service is at Your own risk.

Detailed Information on Processing Analytics

We may use third-party analytics services to monitor and analyze Service use.

Behavioral Remarketing

We and third-party vendors may use Cookies and identifiers to serve You ads based on past visits to the Service.

Your Privacy Rights

Depending on Your jurisdiction, You may have the following rights:

Access: Request details of Personal Data We hold about You.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of Your data, subject to legal exceptions.
Restriction of Processing: Request limitations on use of Your data.
Objection: Object to processing for marketing or profiling.
Portability: Request transfer of Your data to another service.
Consent Withdrawal: Withdraw previously given consent.

GDPR (EEA/UK Users)

We comply with GDPR, including lawful bases for processing (consent, contract, legal obligation, legitimate interest).

CCPA/CPRA (California Users)

You may request disclosure of categories of data collected, request deletion, and opt out of sale/sharing. Telestar does not sell Personal Data.

Vietnam PDP Law (2023)

We comply with Vietnam’s Law on Protection of Personal Data, including requirements for consent, cross-border transfers, and data subject rights.

To exercise any rights, contact: ac@telestar.com.

Children’s Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect data from minors. If discovered, such data will be deleted.

Parents/guardians may contact Us to request removal of their child’s information.

Links to Other Websites

Our Service may contain links to third-party sites. We are not responsible for their privacy practices. Please review their Privacy Policies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates are effective immediately upon posting, with the “Last Updated” date revised. We may notify You via email and/or a notice on the Website of material changes.

If You have questions about this Privacy Policy or wish to exercise rights, You can contact us:

By email: ac@telestar.com
By visiting: https://www.telestar.vn/contact