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Privacy Policy

Privacy Policy

Last Updated: June 2026

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Introduction

This Privacy Policy describes how CÔNG TY TNHH TELESTAR ("TeleStar", "Company", "we", "us", or "our") collects, uses, stores, processes, transfers, and protects information when you access our website, services, applications, communications, or otherwise interact with us.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

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Interpretation and Definitions

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Definitions

For the purposes of this Privacy Policy:

Company refers to CÔNG TY TNHH TELESTAR.

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Website refers to TeleStar, accessible at https://www.telestar.vn.

 

Service refers to the Website and any services provided by TeleStar, including but not limited to lead generation, sales development, customer support, recruitment, outsourcing, consulting, channel partnership development, market expansion services, and related activities.

 

You means the individual accessing or using the Service, or the company or legal entity on whose behalf such individual accesses or uses the Service.

 

Personal Data means any information relating to an identified or identifiable individual.

 

Business Contact Information means professional information including names, job titles, company names, business email addresses, business telephone numbers, LinkedIn profiles, and other business-related contact details.

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Usage Data means data collected automatically through use of the Service.

 

Cookies means small files stored on your device to improve functionality and performance.

 

Service Provider means any third party that processes information on behalf of the Company.

 

Client Data means information processed by TeleStar on behalf of its clients while delivering services.

 

AI Systems means artificial intelligence, machine learning, automation, analytics, or other automated technologies used by the Company.

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Information We Collect

 

Personal Data

We may collect information including:

  • First and last name

  • Email address

  • Phone number

  • Company name

  • Job title

  • Business address

  • Billing information

  • Communication preferences

  • Information submitted through forms, emails, meetings, or other interactions

 

Business Contact Information

As part of providing lead generation, sales development, recruitment, channel partnership development, customer support, and related services, we may collect, receive, or process Business Contact Information.

Such information may be obtained from:

  • Direct interactions with individuals

  • Clients

  • Publicly available sources

  • Professional networking platforms

  • Conferences and events

  • Business directories

  • Third-party data providers

  • Referral partners

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Collection and processing are performed in accordance with applicable laws.

 

Recruitment Information

When applying for employment opportunities with TeleStar, we may collect:

  • Resumes and CVs

  • Employment history

  • Educational background

  • Skills and certifications

  • Interview notes

  • References

  • Assessment results

  • Recruitment-related communications

 

Usage Data

Usage Data may include:

  • IP address

  • Browser type and version

  • Device identifiers

  • Operating system

  • Pages visited

  • Time spent on pages

  • Referral URLs

  • Date and time of access

  • Diagnostic information

 

Cookies and Tracking Technologies

 

We use cookies and similar technologies to:

  • Operate and secure the Website

  • Remember preferences

  • Analyze usage patterns

  • Improve performance

  • Measure marketing effectiveness

  • Prevent fraud and abuse

 

Types of cookies we may use include:

  • Essential Cookies

  • Functional Cookies

  • Analytics Cookies

  • Performance Cookies

  • Marketing Cookies

 

You may disable cookies through your browser settings; however, some features may not function properly.

 

How We Use Information

We may use information for the following purposes:

  • Providing and maintaining our services

  • Managing client relationships

  • Delivering lead generation and sales development services

  • Developing channel partnerships

  • Recruitment and hiring activities

  • Customer support

  • Performance monitoring

  • Analytics and reporting

  • Marketing communications

  • Business development

  • Fraud prevention

  • Security monitoring

  • Legal compliance

  • Service improvement

  • AI-assisted analytics and automation

 

We may also use information to conduct business-to-business marketing activities where permitted by applicable law.

 

AI and Automated Technologies

TeleStar may utilize AI systems, machine learning tools, automation platforms, analytics technologies, and related systems to support service delivery, quality assurance, reporting, workflow automation, and customer interactions.

While we strive for accuracy, AI-generated outputs may contain inaccuracies, omissions, or errors. Users and clients remain responsible for independently reviewing and validating decisions made using such outputs.

TeleStar does not make decisions producing legal or similarly significant effects solely through automated processing unless permitted by applicable law.

 

Client Data Processing

In providing services to clients, TeleStar may process personal data on behalf of clients.

In such circumstances:

  • The client remains responsible for determining the lawful basis and purpose of processing.

  • TeleStar acts as a service provider, processor, contractor, or equivalent role under applicable law.

  • TeleStar processes information in accordance with client instructions, applicable agreements, and legal requirements.

Requests regarding personal data processed on behalf of clients may be redirected to the relevant client where appropriate.

 

Sharing of Information

We may share information:

 

With Service Providers

For:

  • Hosting

  • Infrastructure

  • CRM systems

  • Analytics

  • Communications

  • Marketing

  • Security monitoring

  • Payment processing

 

With Affiliates

We may share information with affiliated entities operating under common ownership or control.

 

Business Transfers

Information may be transferred in connection with:

  • Mergers

  • Acquisitions

  • Financing transactions

  • Reorganizations

  • Asset sales

 

Legal Requirements

We may disclose information where required to:

  • Comply with law

  • Respond to lawful requests

  • Protect rights and interests

  • Prevent fraud

  • Investigate misconduct

  • Protect public safety

 

Business Partners

Where necessary to provide services, we may share information with strategic partners, vendors, subcontractors, or channel partners.

TeleStar does not sell Personal Data.

 

International Data Transfers

Information may be transferred to and processed in countries outside your jurisdiction.

By using our services, you acknowledge and agree that information may be processed in jurisdictions with different privacy laws than your own.

TeleStar takes commercially reasonable measures to protect transferred information through contractual safeguards and operational controls.

 

Data Retention

We retain information only for as long as reasonably necessary to:

  • Deliver services

  • Fulfill contractual obligations

  • Resolve disputes

  • Comply with legal obligations

  • Protect legitimate business interests

Retention periods may vary depending on the nature of the information and applicable legal requirements.

 

Data Accuracy

TeleStar relies on information obtained from users, clients, public sources, professional networks, third-party providers, and business partners.

We do not guarantee the completeness, accuracy, or ongoing availability of information obtained from third parties.

Users are encouraged to notify us of inaccuracies.

 

Security

We implement commercially reasonable administrative, technical, and organizational measures designed to protect information, including:

  • Access controls

  • Staff training

  • Monitoring systems

  • Encryption where appropriate

  • Secure infrastructure

  • Vendor management procedures

 

However, no method of storage, transmission, or processing can be guaranteed to be completely secure.

Accordingly, TeleStar does not warrant that its systems will be immune from unauthorized access, cyberattacks, data breaches, system failures, or other security incidents.

To the maximum extent permitted by law, TeleStar shall not be liable for indirect, incidental, consequential, punitive, or special damages arising from security incidents beyond its reasonable control.

 

Your Rights

Depending on your jurisdiction, you may have rights including:

  • Access

  • Correction

  • Deletion

  • Restriction of processing

  • Objection to processing

  • Data portability

  • Withdrawal of consent

 

We may request reasonable verification before processing requests.

Certain rights may be limited where legal, contractual, security, or regulatory obligations apply.

 

GDPR Compliance

For individuals located within the European Economic Area or United Kingdom, processing may be based on:

  • Consent

  • Contractual necessity

  • Legal obligations

  • Legitimate interests

  • Other lawful grounds permitted by applicable law

 

California Privacy Rights

Where applicable under California law, individuals may have rights relating to access, correction, deletion, and disclosure of personal information.

TeleStar does not sell Personal Data.

 

Vietnam Personal Data Protection Compliance

TeleStar seeks to comply with applicable Vietnamese data protection regulations, including the Personal Data Protection Decree and related regulations governing consent, processing, storage, transfer, and protection of personal data.

 

Children's Privacy

Our services are intended for business users and individuals aged 18 years or older.

We do not knowingly collect personal information from individuals under 18 years of age.

If we become aware that such information has been collected, we may delete it without notice.

 

Third-Party Websites

Our Website may contain links to third-party websites.

TeleStar is not responsible for the privacy practices, content, security, or operations of third-party websites.

Users should review the privacy policies of those websites independently.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes become effective when posted on the Website.

Continued use of the Service following publication of changes constitutes acceptance of the updated Privacy Policy.

 

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Socialist Republic of Vietnam, except where mandatory laws of another jurisdiction apply.

 

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us:

Email: ac@telestar.com

Website: https://www.telestar.vn/contact

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