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OUR OFFERING
Quality Assurance
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Handling your organization's responsibility to regularly monitor the internal operations and thoroughly investigate any suspicion of foul play.
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Monitoring communication with customers on multiple channels and reviewing the quality of the services.
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QA representatives that have no interaction with your local staff.
Compliance Verification
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Trained and experienced compliance officers are ready to effectively collect and verify your customers' documents.
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Avoid risks of fraud and verify each online transaction.
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Complied customers gain confidence in your brand.
Back Office Support
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Dedicated agents working to help your business with predetermined assignments
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Work tirelessly to improve all of your business processes.
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Follow instructions autonomously or be an offshore extension of your existing team, directed by you supervised and monitored by us.
Inbound Inquiries and Order Processing
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Trained staff ready to handle all inquiries professionally and appropriately.
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Providing precise information about the required product or service.
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Team of experts make your entire order processing incredibly smooth and manage the whole process, from account setup to returns and complaints.
International
Head Hunting
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Find quality personnel for specific high skilled targeted positions.
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International recruiting team take any job description and find, contact and interview relevant candidates at your desired location.
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Choose between candidates that meet your requirements.
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Don't wait for professionals to look for a job, we hunt them for you on LinkedIn!
Every business has an internal operation in the background that is needed to keep the business running. While it is never the highlight of the business, the back office is nevertheless a major contributor to the overall success of any businesses.
Reducing the cost of operations is the goal of every business owner and leader. Outsourcing your back office support will not only cut your operational cost significantly but also allow you to plan it in advance for the upcoming years.
Get things done FASTER and CHEAPER
ASK ABOUT A DEDICATED ACCOUNT MANAGER!
with a minimum of 10+ years of experience, his/her only job is to make sure you succeed and our team exceed your expectations. If there are any challenges, he/she will make sure it gets handled immediately. He/she also constantly monitors the performance of the team, reporting back to you.
HOW IT WORKS
Step 1. Onboarding
First step of building your customized team is getting to know your business. An onboarding manager will be assigned to collect all the relevant information needed to start recruiting, training and launching. At this stage we also get to know which systems, programs and software will be used and build a roadmap for success. In case you have, any training materials will be useful and help shorten the learning curve.
Step 2. Recruitment, selection and placement
After onboarding, the next step is sourcing. Once the onboarding manager understands in detail what you require, our recruiting and HR team starts sourcing and interviewing candidates to create the ultimate team for your business needs.
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Mailing Address
CÔNG TY TNHH TELESTAR
207 Đường 05, Lake View City, P, Quận 2, Thành phố Hồ Chí Minh 70000
Step 3. Training
Once sourcing has been completed, our training team will take over and train the team members that we have chosen for you. Our training team will be able to generate and document the training materials in case you do not own any. You will have full control over the content to meet whichever requirements/regulations your business must follow.
Step 4. Production
Once the training is completed, the dedicated team members will be allocated to you. They will be fully committed to you and your needs. You may choose to work with them directly or delegate the work through a success manager which will be assigned to your account to ensure they are supervised and perform their tasks correctly.
Step 5. Continuous Improvement and Growth
After production is set in motion, the assigned success manager will ensure that the work is improved and optimized. The best results are achieved when setting clear KPIs and goals upon starting, and updating them quarterly based on performance. Once you start seeing improvements and see your business growing, we’ll be ready to scale up your team size and get your production to the maximum!
Company
What We Do